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Returns Policy

If for any reason you are not happy with your purchase, please return your item along with the receipt.

We are happy to refund any items, as long as they are returned to us in their original condition within 21 days of purchase. Any non-clothing items must be returned with their original packaging undamaged. We are also happy to exchange goods, however please note we charge £3.00 within the UK to cover postage for new items to be sent out. Customers outside the UK please note that we will charge the standard postage cost to your country.

Any returns from outside the European Union must be clearly marked "Returned Goods, Failed Sale" otherwise customs charges may be inccured and we will be unable to accept the return.

Any postage costs that occur can not be refunded.

If we have sent you an item which is different to that which is listed on your invoice we will be happy to make an exchange and pay your first class postage costs for returning the item.

All returns should be made to the following address at your cost:

Velvet Boutique Ltd
661 Lisburn Road
Belfast BT9 7GT
Northern Irealand

 

  • New Website Launched
    The new website for Velvet Boutique has now been launched.
  • Schumacher Fall/Winter 2013/14 collection
    “Every rose has its thorn …” We at Velvet Boutique are eagerly awaiting the arrival of the new Schumacher Fall/Winter 2013 collection.
  • Trend: Skirts and Jumpers Fall/Winter 2013
    Skirt and jumper combos of all types and varieties rolled down the runways of the top designers for Fall/Winter 2013.
  • Fall Fashion Trend: Statement Coats
    As Fall comes in full swing the temperature gets colder, and it’s time to pull out your cosy knits and warm coats! Statement Coats and Jackets are the latest craze for designers and shoppers this Fall/Winter 2013! They are considered as the biggest fashion statement in the UK this season.
  • Baum und Pferdgarten A/W 2013 Collection
    Danish fashion house Baum und Pferdgarten Fall-Winter 2013-2014 collection has just landed in store at Velvet Butique!   Their new collection comes with sport style minimalistic elements, including sharp tailored jackets, printed trousers, modern dresses, leggings and turtlenecks.
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Tel: 028 9066 5221
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For more information please feel free to give us a call or drop us an email anytime.