Unsuitable items may be refunded or exchanged within 7 days. Before you return something you must notify us within 48 hours of receiving an item and obtain a Return Authorization Reference number by emailing us at returns@velvetclothing.co.uk. Please include your original receipt in the returned parcel. You must write your Return Authorization Reference number on the receipt. Any returned items that are not accompanied by an official reference number will not be accepted.
If you prefer, you can contact one of our staff who will be happy to talk you through our returns procedure, simply call 02890665221 Returns received after the 7 days time frame are accepted at the discretion of Velvet and can only be refunded with a 'store credit note' which can be used online or in store. Please send all returns to Velvet Boutique website department.661 Lisburn Road. Belfast, N.Ireland BT9 7GT. The product you return must be in new, unused, and unworn condition with all the original packaging and garment tags still attached. We do not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.
If you wish to receive a refund we will re-credit the original purchaser's credit card for the sum paid less any taxes and duties and less the postal costs. It is advisable to send returned items by registered post/DHL and keep your proof of postage certificate, as we cannot be responsible for goods lost or damaged in transit. Please note that postal costs for returned goods are the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. Customers' statutory rights are unaffected.
Returns Policy for Sale Items SALE ITEMS CANNOT BE REFUNDED